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Zendesk Support connector concepts

Beta

This feature is in Beta. Workspace admins can control access to this feature from the Previews page. See Manage Databricks previews.

This page describes key concepts for the Zendesk Support connector in Lakeflow Connect.

Supported Zendesk products​

Zendesk offers a variety of products, including Zendesk Support, Zendesk Chat, Zendesk Talk, and others. Databricks only supports ingestion from Zendesk Support, including ticket data, knowledge base content, and community forum data.

Data models​

The Zendesk Support connector ingests data from the following APIs:

  • Ticketing API: Provides access to ticket data, user information, organizations, and related entities.
  • Help Center API: Provides access to knowledge base content.
  • Community API: Provides access to community forum data.

Some source tables support incremental ingestion, whereas others require a full refresh. For a list of supported tables and their refresh behavior, see Supported source tables.