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Zendesk Support connector overview

Beta

This feature is in Beta. Workspace admins can control access to this feature from the Previews page. See Manage Databricks previews.

The managed Zendesk Support connector in Lakeflow Connect allows you to ingest data from Zendesk Support into Databricks, including ticket data, knowledge base content, and community forum data.

What to know before you start​

Topic

Why it matters

Databricks user persona

The workflow depends on your Databricks user persona:

  • Single-user: An admin user creates a Unity Catalog connection and an ingestion pipeline.
  • Multi-user: An admin user creates a connection for non-admin users to create pipelines with.

Authentication method

The steps to create a connection depend on the authentication method you choose. For supported methods, see Authentication methods.

Interface

The steps to create a pipeline depend on the interface.

Ingestion frequency

The pipeline schedule depends on your latency and cost requirements.

Common patterns

Depending on your ingestion needs, the pipeline might use configurations like history tracking, column selection, and row filtering. Supported configurations vary by connector. See Feature availability.

Start ingesting from Zendesk Support​

The following table provides an overview of the end-to-end Zendesk Support ingestion flow, based on user type:

User

Steps

Admin

  1. Configure Zendesk Support to enable authentication from Databricks. See Configure Zendesk Support for OAuth.
  2. Either:
    • Use Catalog Explorer to create a connection to Zendesk Support so that non-admins can create pipelines. See Zendesk Support.
    • Use the data ingestion UI to create a connection and a pipeline at the same time. See Ingest data from Zendesk Support.

Non-admin

Use any supported interface to create a pipeline from an existing connection. See Ingest data from Zendesk Support.