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Zendesk Support connector reference

Beta

This feature is in Beta. Workspace admins can control access to this feature from the Previews page. See Manage Databricks previews.

This page provides technical reference information for the Zendesk Support connector.

Supported source tables​

The Zendesk Support connector supports ingestion from the following Zendesk APIs.

Ticketing API​

Incremental tables:

  • tickets
  • ticket_audits
  • ticket_comments
  • ticket_metric_events
  • ticket_skips
  • ticket_triggers
  • side_conversation_events
  • users
  • user_identities
  • organizations
  • macros
  • deletion_schedules

Batch tables:

  • account_attributes
  • automations
  • brands
  • brand_agents
  • custom_roles
  • groups
  • group_memberships
  • group_sla_policies
  • locales
  • organization_fields
  • organization_memberships
  • organization_subscriptions
  • schedules
  • sla_policies
  • suspended_tickets
  • tags
  • ticket_activities
  • ticket_fields
  • ticket_forms
  • ticket_metrics
  • user_fields

Help Center API​

Incremental tables:

  • articles
  • article_attachments
  • article_comments
  • article_votes
  • categories
  • sections

Community API​

Incremental tables:

  • posts
  • post_comments
  • post_votes

Batch tables:

  • topics

Data type handling​

Nested and custom fields​

Some fields in the schema might be nested within complex structures, and the inner-level fields can include custom attributes. To ensure compatibility and consistency, such fields are represented as a string data type.

For example, the custom_fields column in the tickets table is an array of custom objects, which can have any number of subfields. This column is ingested as a string type.