Troubleshoot the Zendesk Support connector
This feature is in Beta. Workspace admins can control access to this feature from the Previews page. See Manage Databricks previews.
This page describes common errors when using the Zendesk Support connector.
Resource does not exist or access is forbidden
Error message:
Error suggests either resource does not exist or access to resource is forbidden
Cause: Your current Zendesk plan may not have access to the entity being ingested.
Solution: Ensure that your current Zendesk plan has access to the entity being ingested. Some tables and features are only available on certain Zendesk subscription tiers.
Pipeline running too slow
Symptom: The ingestion pipeline is running slower than expected.
Cause: Zendesk has strict API rate limits, and ingesting too many tables at the same time can cause throttling.
Solution: Ensure that not many tables are being ingested at the same time to prevent throttling. You can split out tables across multiple pipelines and schedule them at different times to work within Zendesk's rate limits.