Create a Zendesk Support connection

Beta

This feature is in Beta. Workspace admins can control access to this feature from the Previews page. See Manage Databricks previews.

Create a Zendesk Support connection in Catalog Explorer to store OAuth authentication credentials for Lakeflow Connect ingestion. Any user with the USE CONNECTION privilege on the connection can then create Zendesk Support ingestion pipelines without needing direct access to the credentials.

Alternatively, admin users can create a connection and a pipeline at the same time in the data ingestion UI. See Create an ingestion pipeline.

For privilege requirements, see Connect to managed ingestion sources.

Prerequisites

Complete the source setup. Use the authentication details you obtain to create the connection.

Create a connection

1. In the Databricks workspace, click Catalog.
2. Click Connect, then click Connections.
3. Click the Create connection button.
4. Enter a unique Connection name.
5. For Connection type, select Zendesk Support.
6. (Optional) Add a comment.
7. Click Next.
8. On the Authentication page, enter the following credentials:
   • Subdomain: Your Zendesk subdomain (for example, your-company from https://your-company.zendesk.com).
   • Client ID: The OAuth client identifier from the source setup.
   • Client secret: The OAuth client secret from the source setup.
9. Click Sign in with Zendesk Support. You're redirected to the Zendesk authorization page.
10. Complete the authentication process and authorize the application.
11. You're redirected back to Databricks. Click Create connection.

Next steps

Create an ingestion pipeline.