Enable authentication to external Databricks services

Databricks administrators can enable users to authenticate directly to external Databricks services like the Ideas Portal and the Help Center using their Databricks workspace credentials.

Ideas Portal

The Ideas Portal, powered by Aha!, lets you provide product feedback, vote up product ideas, and check on the progress of your favorite ideas. When you enable authentication to the Ideas Portal, all of your users will be able to access the Ideas Portal using delegated Databricks authentication: as long as they have an active Databricks workspace session, they will be signed into the Ideas Portal automatically. They can go to the workspace help menu (click the question mark Help in the upper right) and click Feedback, or they can use the Databricks SSO login option when they go to ideas.databricks.com. If they do not have an active Databricks workspace session, they will be prompted to log into Databricks and then taken to the Ideas Portal.

For more information about the Ideas Portal, see Ideas Portal.

Access to the Ideas Portal is enabled by default for all users in your workspace. To change access:

  1. Log in to your Databricks workspace as an administrator.

  2. On the Admin Console, go to the Access Control tab.

  3. To disable access, click the Disable button next to Ideas Portal.

    To re-enable access, click the Enable button.

Help Center

If your organization has a Databricks Support contract, your authorized support contacts can use the Help Center, powered by Salesforce, to submit and monitor support cases. Users who are not support contacts can use the Help Center to search for help across multiple Databricks content sites without having to authenticate.

When you enable authentication to the Help Center, users will be able to access the case submission and monitoring interface in the Help Center using delegated Databricks authentication, as long as their Databricks username for this workspace is registered in Salesforce as an authorized support contact. Delegated Databricks authentication signs such users in to the Help Center automatically if they have an active workspace session in their browser. They can go to the workspace help menu (click the question mark Help in the upper right) and click Support, or they can use the Databricks Sign-in option when they go to the Help Center. If they do not have an active Databricks workspace session when they attempt to sign in from the Help Center, they will be prompted to log into Databricks and then taken to the Help Center.

For more information about the support process, see Support.

Access to the Help Center is enabled by default for all users who meet the criteria described above. To change access:

  1. Log in to your Databricks workspace as an administrator.

  2. On the Admin Console, go to the Access Control tab.

  3. To disable access, click the Disable button next to Support Portal.

    To re-enable access, click the Enable button.